SchoolGrid - Notice history

All systems operational

Preordering - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Lunchtime Service - Operational

100% - uptime
Feb 2025 · 99.98%Mar · 99.99%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Menus, Recipes and Portions - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Payments - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Reports & Routines - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

School Administration - Operational

100% - uptime
Feb 2025 · 100.0%Mar · 99.99%Apr · 100.0%

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Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

No notices reported this month

Mar 2025

Error Message on Service Screen
  • Resolved
    Resolved

    Thank you for your patience, this incident has been resolved and the site is fully operational.

    We apologise for the inconvenience caused.

    Should you still see the status showing as down on the website, please do a hard refresh by following these instructions:

    Windows users: hold down Ctrl and then press F5 on your keyboard.

    Mac users: hold down Cmd and Shift and press R on your keyboard.

    If using the system via a mobile device, we recommend clearing your cache using the following advice:

    Iphone users: https://support.apple.com/en-gb/105082

    Android users: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid&oco=0

    If you're still experiencing issues after this, please contact our support team

    Email: support@schoolgrid.co.uk

    Telephone: 01506 300310

  • Update
    Update

    We are currently running an update, which may mean the system is momentarily offline to ensure we can resolve the issue. Please bear with us and we'll update you shortly.

  • Identified
    Identified

    We are having reports that this issue is not fixed for all schools so are investigating as a priority.

  • Resolved
    Resolved

    Thank you for your patience, this incident has been resolved and the lunch service screen is now fully operational.

    If you're still experiencing issues after this, please contact our support team

    Email: support@schoolgrid.co.uk

    Telephone: 01506 300310

  • Investigating
    Investigating

    We have had reports of some users seeing an error message affecting their lunch service screens. We are currently investigating this and will update you asap.

Planned Maintenance - 15:45 6th March 2025
  • Completed
    March 06, 2025 at 4:44 PM
    Completed
    March 06, 2025 at 4:44 PM
    Maintenance has completed successfully.
  • Planned
    March 06, 2025 at 3:44 PM
    Planned
    March 06, 2025 at 3:44 PM

    Please note that SchoolGrid may be running slower than normal for approximately 1 hour today for planned maintenance. We apologise for any inconvenience caused.

    Should you need any urgent assistance at this time, please contact our support team:

    Email: support@schoolgrid.co.uk Telephone: 01506 300310

Feb 2025

System Outage
  • Resolved
    Resolved

    Fully resolved. We will be continuing to investigate to determine root cause.

  • Monitoring
    Monitoring

    Another issue identified. Continuing to investigate and monitor.

  • Resolved
    Resolved

    This incident has been resolved and lunchtime is working as it should. We will be continuing to investigate to determine root cause.

  • Investigating
    Investigating

    We are currently investigating this incident and aim to have lunchtime running as normal as soon as possible.

Planned Maintenance - 27th February at 4pm
  • Completed
    February 27, 2025 at 5:00 PM
    Completed
    February 27, 2025 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    February 27, 2025 at 4:00 PM
    In progress
    February 27, 2025 at 4:00 PM
    Maintenance is now in progress
  • Planned
    February 27, 2025 at 4:00 PM
    Planned
    February 27, 2025 at 4:00 PM

    Please note that SchoolGrid will be down for approximately 1 hour today for planned maintenance.

    Should you need any urgent assistance at this time, please contact our support team:

    Email: support@schoolgrid.co.uk Telephone: 01506 300310

Planned Maintenance - Thursday 13th February 6pm
  • Completed
    February 13, 2025 at 7:00 PM
    Completed
    February 13, 2025 at 7:00 PM
    Maintenance has completed successfully
  • Update
    February 13, 2025 at 6:00 PM
    Planned
    February 13, 2025 at 6:00 PM

    We have now amended the planned downtime to start at 6pm

  • Planned
    February 13, 2025 at 4:00 PM
    Planned
    February 13, 2025 at 4:00 PM

    Please note that SchoolGrid will be unavailable for approximately 1 hour on Thursday 13th February at 4pm for planned maintenance.

    Should you need any urgent assistance at this time, please contact our support team:

    Email: support@schoolgrid.co.uk Telephone: 01506 300310

Feb 2025 to Apr 2025

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